Eicra provides free support to all clients. Below you will find multiple ways to find answers to your questions.

Please ensure your web host or server meets our requirements.

New: We now offer paid premium support which includes many advantages over normal support.

MANUAL

Installation Guide
Customization manual
Updated regularly

FORUMS

Join in Eicra community
Join in Support Forum!
Join in Discussion.

SUPPORT

Submit a Ticket.
View articles, news
Track the communication

CONTACT

Quick Email
Live Chat
FAQs

Here is a short overview of our support plan:

Best PHP web application Availability Business Days in a weeks 05 days
Best PHP web application Weekend Weekly holiday Friday & Saturday
Best PHP web application Time Zone 12 Hours in a Day (GMT +06 ) From 09 AM - To 06 PM
Best PHP web application Speed of Response Average response Time in business hours 12 Hours
Best PHP web application Communication Preferred communication method Mail & Support tickets
Best PHP web application Community User documentation, forums and knowledgebase Self Service
Best PHP web application Discouraged 3rd party communication media Skype, Messenger etc.