Eicra provides free support to all clients. Below you will find multiple ways to find answers to your questions.

Please ensure your web host or server meets our requirements.

New: We now offer paid premium support which includes many advantages over normal support.


Installation Guide
Customization manual
Updated regularly


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Join in Support Forum!
Join in Discussion.


Submit a Ticket.
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Here is a short overview of our support plan:

Best PHP web application Availability Business Days in a weeks 05 days
Best PHP web application Weekend Weekly holiday Friday & Saturday
Best PHP web application Time Zone 12 Hours in a Day (GMT +06 ) From 09 AM - To 06 PM
Best PHP web application Speed of Response Average response Time in business hours 12 Hours
Best PHP web application Communication Preferred communication method Mail & Support tickets
Best PHP web application Community User documentation, forums and knowledgebase Self Service
Best PHP web application Discouraged 3rd party communication media Skype, Messenger etc.